Built for MSPs

Turn rough engineer notes into client-ready ticket updates

Engineers are brilliant at fixing problems. They're not always brilliant at explaining them. TicketScribe bridges that gap — in seconds.

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Engineer's rough notes

user couldnt print, checked spooler, it was stuck. cleared queue, restarted service, tested 3 printers all working now. also updated driver on hp laserjet while in there

TicketScribe output

What you reported You raised a ticket reporting that printing had stopped working across your office. What we investigated Our engineer examined the Windows Print Spooler service, which manages all print jobs sent to your printers. What we found & fixed The Print Spooler service had become unresponsive, causing a backlog of stuck print jobs. We cleared the print queue, restarted the service, and confirmed all three printers were functioning correctly. We also updated the driver on your HP LaserJet to the latest version for improved stability. Current status All printers are working normally. No further action is required.

How it works

Three steps, ten seconds

Paste your notes

Type or paste whatever you've got — shorthand, acronyms, fragments. The messier the better.

Choose your tone

Select the ticket type and how technical your client is. TicketScribe adjusts accordingly.

Copy & paste

Get a professional, structured client update. Copy it straight into your PSA or email.

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Consistent structure, every time

Every update follows the same professional format — what happened, what was done, what it means for the client.

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Tone control

From non-technical CEO to IT-literate manager — TicketScribe adjusts the language to match your audience.

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Shows your value

Stop sending "all sorted" replies. Every ticket becomes an opportunity to demonstrate the expertise your clients are paying for.

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PSA-ready output

Works with any PSA. Autotask, ConnectWise, HaloPSA — just copy the update straight in. Native integrations coming soon.

Pricing

Simple, transparent pricing

Per Seat

^£9_/seat/mo

For MSPs with up to 9 engineers. Pay only for active users.

✓ Unlimited updates per seat
✓ All ticket types
✓ Tone control
✓ Copy-to-clipboard
✓ Email support

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Engineers use it. Clients notice it.

"Our clients used to think we just clicked a button and things fixed themselves. Now they actually understand what goes into a ticket. We've had three clients specifically mention the quality of our updates in reviews."

— James T., Director, 12-person MSP, West Midlands

"I was sceptical — I thought engineers would just ignore it. But it takes 10 seconds and the output is genuinely better than anything they'd write themselves. It's become part of our process."

— Sarah K., Operations Manager, Hampshire MSP